Store Policy

Customer Care

  • We will treat customers with dignity, fairness, and respect, free from discrimination

  • We will make every possible effort to provide efficient and responsive interaction.

  • We will show the pricing of our products clearly to customers including if applicable all fees and or shipping charges.

  • Should a problem arise, our goal is to resolve the matter through prompt and fair reconciliation with customers

  • We will do what we say we will do

  • We will listen to customers and take their  views, wishes and needs seriously 

  • We will make sure that our employees are trained to give customers the help and advice that customers need 

Privacy & Safety​

We are committed to protecting the privacy of visitors and customers that use our sites, and take your privacy very seriously. Claris Remy members and partners appreciate and respect the importance of privacy on the Internet.   

We collect or receive personal information from you via our website, order forms, or brand pages on social media or otherwise. Sometimes you give this to us directly (e.g. when you create an account, when you contact us, when you purchase from our websites or via our stores), sometimes we collect it to understand how you use our websites (e.g. using cookies). What information we collect from you depends on the interaction you have with our company.

We collect your details via the following methods:

  1. When you create an account on our website.

  2. When you place an order or make an enquiry over the telephone.

  3. When you place an order or make an enquiry through the post.

  4. When you place an order or make an enquiry in one of our stores.

  5. When you visit our website and have cookies enabled (for more information please see our Cookie Policy).

  6. From time to time we may also receive information about you from third parties or selected data partners.

Creating an account

When you create an account on our site, we collect the information you give us. This always includes your name and email address. If you allow, we also collect postal address, phone number, date of birth and gender. We use this information to create a more personal experience for you as you shop, analysing it to improve our site and the products we offer.

If you have opted in to our newsletter, we will also use this information to send you more relevant emails. If you do not opt in to our marketing emails, we will not email you with our marketing material or special offers. However we will still email you a welcome email to ensure we have your correct details.

You can update your details at any time by going into your account on our website.

Ordering from our website or over the phone

When ordering from our website or over the phone, we collect all the details necessary to process and fulfil the order. These include: name, email address, phone number, postal address, and card details or payment information. We use this information in the following ways:

  1. To process and fulfil your order

  2. To contact you about your order

  3. To create reports and analyse customer behaviour

  4. To send you more relevant marketing material (if you’ve opted in to our newsletters).

Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling. If you do not wish us to use your data for this purpose, please email via our contact form.

We may collect and process the following data about you:

Information that you provide by filling in forms on the website at www.clarisremy.com and information provided to our call centre. This includes information provided at the time of registering to use the website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with the website:

  • If you contact us, we may keep a record of that correspondence.

  • If you telephone us, we may keep recordings of the call for training, fraud prevention, servicing your account and regulatory consent.

  • Details of transactions you carry out through the website and of the fulfilment of your orders.

  • Details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

  • We may also receive your information from another organisation that you have consented for them to share your data.

We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below.

  • Improving our service and our products

  • Understanding our customers’ wishes and shopping preferences

  • Direct Marketing

Opting in to our email newsletter

When you opt in to our newsletter (either through the field on our homepage or by checking the opt-in box when creating an account or checking out), we collect your email address. We use this to send you our newsletters, including offers and promotions to you. When you opt in we will send you a welcome email to ensure you want to receive our newsletter from us.

If at any time you wish to stop being sent our newsletter from us, you can click ‘unsubscribe’ at the bottom of any email we have sent you. You can also contact our customer services team via contact form and request to be removed or alternatively edit your newsletter settings within your account page. After unsubscribing we will only send you emails relating to order transactions.

Direct Mail

We will use a recognised legitimate interest to send you relevant postal marketing. We will use the personal information you have provided together with details of the products and product categories you have purchased from us to help identify which communications to send to you.

Interacting with our customer services team

In order to offer a complete service we will also store data and records from any interaction with our customer services team. We may refer to these at a later date to improve the website and your experience as a customer. As with all the data we store we will keep these records securely.

Wholesale Inquiries

Interested in a wholesale, distributor opportunity.  Are you a retailer. Please contact us via contact form to find out how to sell our products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments Contact us via Contact form.

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